Quality standards and certifications by Wienen Consult

Wienen Consult is committed to the high quality standards of management consulting in Germany. The following quality requirements apply to consulting services:

Starting point:

Paul Wienen, owner of Wienen Consult, a management consultancy for SMEs, has many years of experience in quality management.

In particular, the training to become a Lean Six Sigma Master Black Belt and the practical experience with this process-oriented quality management (QM) system as well as the experience with the QM system of the automotive industry IATS16949 as one of the most demanding QM systems should be the basis for an equally high quality standard in management consulting.

At Wienen Consult, the “Continuous Improvement” approach has also found its way into all areas of consulting work in order to achieve permanent improvement and further development of consulting services, supported by structured feedback and evaluations from clients and other participants in the consulting process, as well as by regular further training and education.

In addition, Wienen Consult was authorized by the Offensive Mittelstand (SME Initiative) to meet its high, medium-sized business-oriented quality standards.

Wienen Consult focuses on the following elements of quality assurance:

The consultant

Competence

• Only take on tasks for which competence is available
• Ensuring professional competence, particularly in the key consulting areas
• Social skills and economic competence with regard to customers and consulting in general

Value system & self-image

• Based on a fundamental high value system of fairness, respect, trust, openness and transparency
• Focused on customer benefit
• High integrity and ethical standards, particularly with regard to acting as a consultant

The client relationship

Client benefits

• The consultant does not accept projects without prospect of consulting success
• Demonstrate a realistic, foreseeable added value.

independence

• The consultant works free from relationships with third parties and carries out his profession independently and conscientiously
• He does not perform any favors
• He will not act if there are conflicting interests between clients.

Quality of service

Process

• The consulting service is viewed as a process whose phases are defined at the time of contract conclusion and which is subject to permanent joint monitoring with the client.
• The phases and duration of the process will be fulfilled by the consultant as agreed; any significant deviations will be pointed out by the consultant at an early stage.
• A free initial consultation is always provided beforehand.

Cost

• The consultant charges fees that are commensurate with the service and the results.
• The aim is to achieve a balanced cost-benefit ratio.
• The consultant will point out any deviations that have consequences for the budget at an early stage.

Result

• The consultant fulfills the contractually agreed services and maintains the promised high quality of advice.
• In the event of changes, the consultant will point out possible effects on the result at an early stage.
• During the consulting process, an ongoing evaluation of the project’s success with regard to the overall objective takes place.

Quality standard The SME consultants

Membership in the federal association "Die KMU-Berater" (The SME Consultants) is a seal of quality. The association only places qualified consultants who have undergone intensive and individual scrutiny.

Zertifikat Lean Six Sigma Master Black Belt